Draft. These terms are being reviewed by Al Khiyam Travels & Tours. Items marked “To be confirmed” will be finalised before publication. Please ask us about anything that matters to your booking.
1. General Booking Conditions
These terms apply to every booking request and booking made with Al Khiyam Travels & Tours, including Umrah packages, visa assistance, air tickets, hotel reservations and international holiday tours. By sending a booking request you confirm that you have read these terms.
To be confirmed by Al Khiyam: Legal name of the business, registration details and the law that governs these terms.
2. Booking Requests and Confirmation
A request sent through our website, WhatsApp or by phone is a booking request, not a confirmed booking. Your booking is confirmed only when we confirm it to you in writing after checking availability and receiving any payment required.
You receive a reference number for every request made on our website. Please quote it whenever you contact us.
3. Package Prices and Availability
Prices are shown per person in Pakistani Rupees for the room type stated. Seats and hotel rooms are limited and are not held until a booking is confirmed. Prices can change before confirmation because of airline fares, hotel rates, exchange rates or government charges.
To be confirmed by Al Khiyam: Whether a price is fixed once a booking is confirmed, and under which conditions it may change after confirmation.
4. Payment and Balance Deadlines
To be confirmed by Al Khiyam: Deposit amount, accepted payment methods, the deadline for the remaining balance, and what happens if a payment is late.
5. Cancellation and Refund Policy
Cancellation charges depend on how close to departure you cancel and on the conditions of the airline and hotels for your group. We give you the cancellation terms for your booking in writing before you pay.
To be confirmed by Al Khiyam: Cancellation charges by period before departure, non-refundable items, and how long refunds take.
6. Visa Processing and Decisions
Visas are issued at the sole discretion of the relevant authorities. We assist with applications but cannot guarantee that a visa will be approved or issued by a certain date. Government visa fees are normally not refundable once an application has been submitted.
To be confirmed by Al Khiyam: Our service charge for visa assistance and whether any part is refundable if a visa is refused.
7. Passport and Travel Documentation
Travellers are responsible for holding a valid passport and all documents required for their journey. Passport details must match the name used for the booking exactly. Please check your documents carefully; mistakes can lead to refused boarding or entry.
8. Flight Changes, Delays and Cancellations
Flight times and schedules are set by the airline and can change. We inform you of any change we are told about. We are not responsible for losses caused by airline delays, schedule changes or cancellations, but we will help you with rebooking where possible.
To be confirmed by Al Khiyam: Your policy on airline schedule changes made before departure.
9. Hotel Availability and Alternative Accommodation
Where a package says "or similar", the hotel may be replaced by another hotel of a similar standard and location. If a named hotel becomes unavailable, we will offer a comparable alternative and tell you before travel where possible.
10. Transportation and Sightseeing
Ground transport, ziyarat and sightseeing are provided as described for each package. Timings may change because of traffic, weather, local regulations or crowd conditions.
11. International Holiday Tours
Itineraries are a guide and may be changed for operational reasons. Optional excursions are charged separately unless stated as included.
To be confirmed by Al Khiyam: Specific terms for international tours, including minimum group sizes and changes to itineraries.
12. Customer Responsibilities
Travellers must give accurate information, follow the instructions of our staff and group leaders, respect local laws and customs, and be on time for transport and flights.
13. Travel Insurance and Health Requirements
We recommend that every traveller has suitable travel insurance. Travellers are responsible for meeting any health or vaccination requirements for their destination and for travelling only when fit to do so.
14. Events Beyond Reasonable Control
We are not responsible for failure to provide services because of events beyond our reasonable control, such as natural disasters, epidemics, government decisions, strikes, war or civil unrest.
15. Complaints and Customer Support
If something is not right during your trip, please tell our representative or contact us immediately so that we can try to solve it on the spot. Complaints after travel should be sent in writing as soon as possible.
To be confirmed by Al Khiyam: Time limit for complaints after return and how they are handled.
16. Privacy and Customer Information
We use the details you give us only to handle your enquiry or booking, to arrange your travel and to contact you about it. We share them only with the airlines, hotels, transport providers and authorities that need them to provide your services.
17. Contact Information
Al Khiyam Travels & Tours — IATA certified, serving travellers since 2004. Our contact details are on the Contact page of this website.